Help and support

Last updated 15 November 2026

Contact us

For help with Elevara, email support@elevaratips.com. We aim to reply within two working days.

I forgot my password

On the sign-in screen, enter your email address and choose "Forgot your password?". We will email you a link to set a new one.

Adding or changing a learner

Open Profile, then Parent area, then Learners. You can change a learner's name or age group there, or remove a learner and their progress.

Seeing my child's progress

Open Profile, then Parent area. Each learner has a summary showing lessons completed, accuracy, streak and recent results.

Managing a membership

Memberships bought in the app are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions. If a purchase is not showing in the app, open Parent area, Membership, and choose Restore purchases.

Deleting my account

Open Profile, then Parent area, then Account, then Delete my account. This permanently erases the account, every learner profile and all progress. Cancel any active membership in your Apple Account settings first, because deleting the account does not cancel it.