Privacy policy
Last updated 15 November 2026
Who we are
Elevara is run by Elevara Smart Kids ("we"). We are the data controller for the information described here. To reach us about privacy, email support@elevaratips.com.
The short version
A parent or guardian holds the account. For each child we store a first name, an age group and their learning progress. We show no advertising, we use no advertising or analytics trackers, and we never sell or rent personal information.
What we collect
From the parent or guardian: an email address and a password. The password is stored in protected (hashed) form and we cannot read it.
For each learner profile: a first name, an age group (4 to 8, 8 to 13 or 14 to 18), a profile colour, and learning records: which lessons were completed, quiz scores, stars, and the days on which the learner answered questions.
Membership status, if you buy a membership: which plan is active and when it ends. Payments are handled by Apple. We never see or store card details.
Technical records: our hosting provider keeps standard server logs (such as IP address and time of request) for security and fault-finding.
What we do not collect
We do not ask for a child's surname, date of birth, photograph, school, address or contact details. The app does not use location, the camera, the microphone, contacts or advertising identifiers, and it does not build profiles for marketing.
Why we use it, and our legal basis
To provide the service you signed up for: creating the account, saving progress, showing the parent dashboard and awarding certificates (performance of a contract).
To keep the service secure and working (legitimate interests).
To meet legal obligations, for example keeping purchase records where the law requires it.
Children
Elevara is designed for children and young people aged 4 to 18 and follows the UK Children's Code. Accounts are created and controlled by a parent or guardian. Privacy-protective settings are on by default and cannot be switched off. Purchases, account settings and links that leave the app sit behind a parental gate. We do not use design features that pressure children to keep playing or to share information.
Who we share it with
Supabase, which hosts our database and sign-in service. Data is stored in London, United Kingdom.
Apple, which distributes the app and processes any purchases.
We do not share personal information with advertisers or data brokers. We would only disclose information where the law requires it.
How long we keep it
We keep account and learner information until you delete a learner profile or the whole account. Deletion takes effect immediately in the live service. Copies in routine backups are overwritten within our hosting provider's backup cycle.
Your rights
Under UK data protection law you can ask to see the information we hold, have it corrected, have it erased, restrict or object to how we use it, and receive a copy in a portable form. A parent or guardian can exercise these rights for their child.
You can delete everything yourself at any time in the app: Profile, Parent area, Account, Delete account.
To make a request, email support@elevaratips.com. If you are unhappy with our answer you can complain to the Information Commissioner's Office at ico.org.uk.
For young readers
Your grown-up made this account for you. We remember your first name and which lessons you have finished, so your stars and badges are saved. We do not show you adverts and we do not tell other people about you. If you want something changed or removed, ask your grown-up.
Changes to this policy
If we change how we handle personal information we will update this page and, for significant changes, tell account holders by email or in the app before the change takes effect.